FAQ – Frequently Asked Questions

Ordering and Payment

How do I use a discount code?

At checkout, enter your discount code in the Discount code box. Before you place your order, double-check that your code has been applied successfully.

Only one discount code can be used per order. Discount codes don’t apply to Customized, Sale, or Clearance items, and select products may be excluded from discounts

Can I make changes to my Stanley order?

 

Unfortunately, you can no longer make changes after you submit your order. We process and ship your order as quickly as possible, so our system will not be able to retrieve or edit them.

Why haven’t I received an order confirmation yet?

 

If you placed an order online using your email address, you should receive an order confirmation in your email inbox within 48 hours after order placement. Please also check your Spam/Junk or Promotions email folder.

Why was my bulk order cancelled?

 

Per our terms of service, we reserve the right to refuse or cancel any bulk order placed on our website. This includes orders placed via the same account, customer, payment method, address and/or other order that is identified as fraudulent. We reserve the right to prohibit purchases of any products intended for resale, distribution, etc. unless the purchase is made by a pre-qualified vendor.

Which payment methods can I use?

 

We accept credit card payments through our secure payment gateway. We currently accept: Visa, Mastercard, American Express, Discover, JCB, Diner’s Club, Shop Pay, Apple Pay, Google Pay

Can I place an order without creating a Stanley account?

 

Yes! You can checkout as a Guest. Order confirmation emails and order-related communication will be sent to the email address you provide during Guest Checkout.